Do you have a burning question to ask about the Givelify mobile giving app? Have you tried to set up an account for your organization and needed some additional help?
We hear you, and now it’s time to get those questions answered.
We have compiled a list of Frequently Asked Questions and paired them with our best answers. Follow along to learn more about how to get the most out of Givelify.
How Much Does It Cost To Use the Givelify Mobile Giving App?
Givelify does not charge any monthly fees or sign up fees. A transaction fee of 2.9% + 30 cents is taken out of each donation before the funds are disbursed to the organization.
How Long Do Donations Take To Process?
Donations made before 9:00 PM Eastern are deposited into your account the next business day. Donations made after 9:00 PM Eastern are into your account within two (2) business days.
Weekends and Holidays
Donations made on a holiday or over the weekend are disbursed the next business day.
Donations to Non-Enrolled Organizations
During the initial setup time for your Givelify account, donations will be manually disbursed by ACH within three (3) to five (5) business days. ACH deposits with the description “Givelify, LLC.”
Once your account is fully verified, automatic deposits into your bank account will have the description “5/3 – BANKCARD SYS DEPOSIT.”
5/3 stands for Fifth Third Bank, the financial institution that owns our credit and debit card processor, Vantiv.
How Do I Customize My Organization’s App Profile Page?
- Login to your account and click the Settings tab.
- Select App Profile.
- Upload your images into the designated areas.
Click on Android or iPhone to preview what the mobile giving app will look like on each respective device.
Why Do I Need To Provide A Voided Check Or Bank Verification Letter?
In order to process a merchant account for next day deposits, Givelify requires a voided check or bank verification letter to ensure that donations made with the mobile giving app are deposited to the correct organization account.
The voided check or bank verification letter must include:
- your bank routing number
- your bank account number
- the name and address of your organization
The routing number and account number are usually listed at the bottom of your checks. Please note that we do not accept starter checks.
How Do I View the Donations Our Organization Has Received?
- Login to your organization account
- Select the Donations tab
- Select Received.
The total amount of money received to date will be highlighted at the top of the page. You can view the breakdown of donations by offering type and by date.
Is the Givelify App Safe?
Yes, our security features are state of the art and feature military-grade encryption to ensure that every transaction is protected with the utmost in safety technology. Your data is always secure when using Givelify, our verification standards are the highest available online, and transactions are monitored 24/7. You can learn more about our safety features on the Givelify Security Page
Was your question not answered in this post? Read through the full version of our FAQs to find your answer. If you are still experiencing trouble setting up your mobile giving app, visit our support page to find out how to get help.